COMMON QUERIES
Transport and System
How to use public transport in Japan?
Japan's public transportation system is efficient and comprehensive. Purchase a rechargeable IC card (such as Suica or Pasmo) to facilitate access to trains, subways and buses across the country. Maps and signs are usually in two languages.
"You can also consult our customer service for special cases related to chauffeur services, private transportation and companies available for airport transfers. Quotes are available."
Onsen hot springs
What are the etiquette rules for using onsens (hot springs)?
Before entering an onsen, wash yourself thoroughly in the available showers.
Tattoos may be frowned upon in some traditional onsens, so check in advance or opt for tattoo-friendly facilities.
Credit Card in Japan
Can I use credit cards in Japan?
Yes, major credit cards like Visa and MasterCard are widely accepted in urban areas and large establishments.
However, it is advisable to have cash for small shops, local restaurants and rural areas.
Payments
Please note that all payments are made online and we do not accept installments. You can find instructions on how to proceed with payment on our online booking platform.
For more details, see our Terms and Conditions or contact us by email.
For more information, receive exclusive updates on questions on our blog or send an email to the customer service channel so we can answer your questions.
Exclusive Assistance
What should I do if I don't speak Japanese?
Many tourist areas and transport stops have signage in English and some level of English-speaking staff. It's helpful to carry a phrasebook or use translation apps, and gestures can help with communication.
In simple cases and emergencies, we offer an additional service to meet our customers' needs with remote online translation services during their stay and during overnight hours, for hotel emergencies or other unforeseen situations. Please consult our customer services for rate information.
TIPS Guidelines
Is it necessary to tip in Japan while accompanied by a tour guide?
No, tipping is generally not practiced in Japan. Exceptional service is considered standard, and tips may even be refused or considered uncomfortable for Japanese people.
Please consider the work of your guide and whether he or she was attentive and met all requirements during your visit or special requests. In Western culture, it is common to tip professionals who serve us and provide services, so feel free to decide whether you want to tip or not.